Privacy Policy

Welcome to Marketplace Naija ("Marketplace Naija", "Marketplace.ng", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our website and services at www.marketplace.ng.

By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect information you voluntarily provide when you register, post listings, make purchases, or contact us, including:

• Full name
• Email address
• Phone number
• Location (city and state)
• Account login credentials
• Payment or bank details (for sellers using Buy Direct)
• Identity verification information where required (such as ID documents or BVN for fraud prevention)

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Device type, operating system, and browser
• Pages visited, time spent, and interactions
• Referral URLs
• Approximate location derived from IP address

c. Communication Data

• Messages exchanged between buyers and sellers
• Customer support communications
• Emails or messages sent to or from Marketplace Naija

d. Social Login (Google and Facebook)

Marketplace Naija allows users to register and log in using third-party social login providers such as Google and Facebook.

When you choose to log in using a social account, we may receive certain information from that provider, depending on your privacy settings and the permissions you grant. This may include:

• Your name
• Email address
• Profile picture
• Unique account identifier

We use this information only to create and manage your Marketplace Naija account. We do not post to your social media accounts or access private data without your permission. Authentication through Google or Facebook is subject to the respective provider's privacy policies and terms.

2. How We Use Your Information

We use collected information to:

• Operate, maintain, and improve our platform
• Enable posting and browsing of classified listings
• Facilitate secure transactions through Buy Direct
• Process payments and withdrawals
• Enable communication between buyers and sellers
• Verify accounts and prevent fraud, abuse, or illegal activity
• Respond to inquiries and provide customer support
• Send service updates, notifications, and promotional communications
• Comply with legal and regulatory obligations

3. Buy Direct and Secure Transactions

Marketplace Naija provides a Buy Direct feature to help protect buyers and sellers:

• Buyer payments are processed through our platform
• Funds are held securely until delivery is confirmed
• Seller payouts are released only after confirmation
• Transaction-related data is used strictly for payment processing, dispute resolution, and fraud prevention

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences and login sessions
• Improve website performance and usability
• Analyze traffic and user behavior
• Support advertising and marketing efforts

5. Advertising and Google AdSense

We use Google AdSense, a third-party advertising service, to display advertisements on Marketplace.ng.

Google and other third-party vendors use cookies, including the DoubleClick cookie, to serve ads to users based on their visits to this and other websites. These cookies enable the display of advertisements that may be relevant to users' interests.

Marketplace Naija does not control these third-party cookies or how they are used.

Users may opt out of personalized advertising by visiting Google Ads Settings. Users can also learn how Google manages data in advertising products through Google's advertising privacy resources.

Third-party ad servers or networks use technologies such as cookies, JavaScript, or web beacons that are used in their respective ads and links appearing on Marketplace.ng. Marketplace Naija has no control over these cookies.

6. How We Share Your Information

We do not sell personal data. We may share information with:

• Trusted third-party service providers (payment processors, hosting providers, logistics partners)
• Advertising partners and analytics providers
• Social login and authentication providers (such as Google and Facebook) for account access and identity verification
• Law enforcement or regulatory authorities when legally required
• Internal staff and technical partners for platform maintenance

All third parties are required to handle personal data securely and in accordance with applicable data protection laws.

7. User-Generated Content and Moderation

Marketplace Naija allows users to post listings and communicate directly. We actively monitor and moderate content to prevent:

• Illegal or prohibited items
• Fraudulent, misleading, or deceptive listings
• Adult or harmful content

Users are responsible for the accuracy and legality of their listings and communications.

8. Data Retention

We retain personal information:

• For as long as an account remains active
• As necessary to provide services
• To comply with legal, tax, and regulatory requirements

Users may request account deletion, subject to applicable legal obligations.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure HTTPS connections
• Password hashing and encryption
• Restricted internal access controls
• Ongoing monitoring for suspicious activity

Despite these measures, no method of transmission or storage is completely secure.

10. Your Rights

In accordance with the Nigeria Data Protection Act (NDPA), users have the right to:

• Access personal data held about them
• Request correction of inaccurate data
• Request deletion of personal data
• Withdraw consent where applicable
• File a complaint with the Nigeria Data Protection Commission (NDPC)

Requests may be sent to [email protected].

11. Children's Information

Marketplace Naija is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the platform constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: